Page 1 of 2

Real Christmas Book not in Indexes

Posted: Sat Dec 01, 2018 12:18 pm
by jazzymama61
I have The Real Christmas Book downloaded in “My Books”, and changed the file name as indicated. When I try to index the book the name does not appear in the pop up menu. I have it set to ACTIVE in MY BOOKS on the content manager. I need to use this TONIGHT!! I closed the app and reopened but it is not there. Any help would be greatly appreciated.

Re: Real Christmas Book not in Indexes

Posted: Sat Dec 01, 2018 12:37 pm
by Phil Smith
jazzymama61 wrote:
Sat Dec 01, 2018 12:18 pm
I have The Real Christmas Book downloaded in “My Books”, and changed the file name as indicated. When I try to index the book the name does not appear in the pop up menu. I have it set to ACTIVE in MY BOOKS on the content manager. I need to use this TONIGHT!! I closed the app and reopened but it is not there. Any help would be greatly appreciated.
If you check your Book List view (first tab) you will see that the index is there with the PDF linked to it.

Re: Real Christmas Book not in Indexes

Posted: Sat Dec 01, 2018 12:41 pm
by jazzymama61
Screen capture from the app or the content manager?

Re: Real Christmas Book not in Indexes

Posted: Sat Dec 01, 2018 12:43 pm
by Phil Smith
jazzymama61 wrote:
Sat Dec 01, 2018 12:41 pm
Screen capture from the app or the content manager?
The Book List view is in the app, first tab.

Re: Real Christmas Book not in Indexes

Posted: Sat Dec 01, 2018 12:47 pm
by jazzymama61
The file is too large to send...can I email it to you? I tried earlier but you are set to private. (email address removed).

Re: Real Christmas Book not in Indexes

Posted: Sat Dec 01, 2018 12:51 pm
by Phil Smith
jazzymama61 wrote:
Sat Dec 01, 2018 12:47 pm
The file is too large to send...can I email it to you? I tried earlier but you are set to private. (email address removed).
Just review your Book List view for that item it should be there unless the second item in your Book List view is "Guest Mode Active".

Re: Real Christmas Book not in Indexes

Posted: Sat Dec 01, 2018 1:01 pm
by jazzymama61
It IS Guest Mode Active. How do I turn that off?

Re: Real Christmas Book not in Indexes

Posted: Sat Dec 01, 2018 1:04 pm
by jazzymama61
It indictes that I am already registered and logged in. The screen freezes and I can’t do anything but cancel.

Re: Real Christmas Book not in Indexes

Posted: Sat Dec 01, 2018 1:10 pm
by jazzymama61
I checked my other iPad and the same thing happens. It indicates I am already registered, but will not deactivate guest mode. I turned my other device completely off. The device I am using now is an iPad Pro. I quit the app and nothing changes.

Re: Real Christmas Book not in Indexes

Posted: Sat Dec 01, 2018 1:50 pm
by Phil Smith
Guest Mode means: The indexes that you see in the Book List view reflect the guest account.

To get the Book List view to reflect the items marked active for your user name you need to press the sync button at the upper right.