iGigBook Version 2.65 For iPad

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Phil Smith
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Re: iGigBook Version 2.65 Now Available For iPad

Post by Phil Smith » Mon Jan 19, 2015 4:54 pm

dobermann103 wrote:The App closes after The update. IPAD MINI iOS 7
Have you tried completely exiting out of the app (not uninstalling) and launching the app?

Have you tried completely exiting out of the app (not uninstalling), turning off the "Show Book List As Icons" setting, and launching the app?
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dobermann103
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Re: iGigBook Version 2.65 Now Available For iPad

Post by dobermann103 » Mon Jan 19, 2015 6:03 pm

I have close the app, and turniing off the setting, but DONT start

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Phil Smith
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Re: iGigBook Version 2.65 Now Available For iPad

Post by Phil Smith » Mon Jan 19, 2015 7:51 pm

dobermann103 wrote:I have close the app, and turniing off the setting, but DONT start
Did you also remove the app from the suspended apps tray?
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Michelle Wu
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Re: iGigBook Version 2.65 Now Available For iPad

Post by Michelle Wu » Mon Jan 19, 2015 10:39 pm

After update to version 2.65 and synch index (no my own books), the app can't not open. previous version works fine. Ipad4 iOS7.1 .

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Phil Smith
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Re: iGigBook Version 2.65 Now Available For iPad

Post by Phil Smith » Tue Jan 20, 2015 12:20 am

Michelle Wu wrote:After update to version 2.65 and synch index (no my own books), the app can't not open. previous version works fine. Ipad4 iOS7.1 .
We have another version waiting to get approved to fix this problem.

In the meantime here is what you can do:

Do not uninstall and reinstall the app, that's not going to work.

Double tap the home key
Flick the app up to remove it from the suspended apps tray
Go to the settings app and turn off "Show Book List As Icons"

Now follow these steps:

1. Start the app again, when you start the app, you will see the splash screen for a while followed by the app closing.
2. Double tap the home key
3. Flick the app up
4. Start the app again and it should load, you may have to repeat steps 1,2 and 3, two or three times.
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dobermann103
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Re: iGigBook Version 2.65 Now Available For iPad

Post by dobermann103 » Tue Jan 20, 2015 1:42 am

we await the update soon as possible

TonyMountifield
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Re: iGigBook Version 2.65 Now Available For iPad

Post by TonyMountifield » Tue Jan 20, 2015 7:56 am

SiteAdmin wrote:I would try adding your books back one at a time until you find the one that is causing the problem.
It turns out the problem is not with my books. I have done some methodical testing this morning. (I'm a software engineer, so I understand about debugging and possible failure modes).

After uninstalling and reinstalling, and turning icon view off, the program will open while it is in guest mode. I could close and re-open. I could terminate (up-flick) and re-open. As soon as it had synced with my iGigBook account, the next restart caused it to crash.

So in Content Manager, I made all the books non-Active (that was tedious, having to go Edit->untick->Save for each one - could we have a single list of checkboxes and a Save button?).

I then uninstalled and reinstalled. Ok so far. I logged iGigBook into my account. The first time I did this, the program crashed when I tapped on "My Scores", so I uninstalled and reinstalled again. Again guest mode was fine (no indexes shown in Book List). This time when I logged iGigBook in, it was fine. I could navigate around, close/open, terminate/open, all ok.

I did find testing was slowed down rather by the aggressing rate-limiting on the server for synchronisations. I had to wait 6 minutes at one point.

I then made a single index active: ** NEED HELP?

After waiting a while and then syncing, I saw the ** NEED HELP line in the Book List. However, terminating and restarting the program caused the crashing to start again. So note that this is with NONE of my PDFs installed, and ONLY the NEED HELP? index set to active in Content Manager.

I read the updated post at the head of this thread, so I tried terminating and restarting a LOT of times, and it made no difference.

So, next, I de-activated NEED HELP and activated the Bach Cello Suites, as the PDF comes with iGigBook. I then uninstalled and reinstalled. Guest mode ok. Logged in and synced - Bach Cello Suites now shown in the Book List and I could navigate via the titles to the music. I could close (not terminate) the app and open it again. However, when I then terminated the app and re-opened it, it crashed again on opening, and then continues to do so.

Questions:
  • Why does the program try to create icons even when the "show as icons" option is OFF? Surely it would be more sensible not to do so until they are needed!
  • If it were a low memory issue, (a) why does it still occur when no other apps are running and the program is just starting up? and (b) couldn't the low-memory return (e.g. from malloc()) be checked for and sanely reported?
  • Don't you think it is likely to be something more fundamental than just memory?
  • Could you make 2.61 available again via the App Store while this issue is investigated?
Pity it's not an open source project - then I and others could help suggest fixes!

Cheers
Tony

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Phil Smith
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Re: iGigBook Version 2.65 Now Available For iPad

Post by Phil Smith » Tue Jan 20, 2015 8:35 am

TonyMountifield wrote:
Questions:
  • Why does the program try to create icons even when the "show as icons" option is OFF? Surely it would be more sensible not to do so until they are needed!
  • If it were a low memory issue, (a) why does it still occur when no other apps are running and the program is just starting up? and (b) couldn't the low-memory return (e.g. from malloc()) be checked for and sanely reported?
  • Don't you think it is likely to be something more fundamental than just memory?
  • Could you make 2.61 available again via the App Store while this issue is investigated?
Pity it's not an open source project - then I and others could help suggest fixes!

Cheers
Tony
Interesting, the NEED HELP TAP HERE icon does not have to be created it's part of the app bundle. We have a fix for the problem waiting to be approved by Apple. Now on to your questions...

We thought the controls were working one way i.e. if you disable them they don't do anything which turned out not to be the case and so with the switch on or off the app is still going to try to build that list of icons and in some cases it will succeed and in others it won't. It's not really clear what those conditions are since you and I both experience different things and the iPad 2 that we're testing on has 68 indexes loaded.

We assume low memory because we can reproduce the crash on an iPad 2 which has 512MB of RAM but not on an iPad 4 that has 1024MB of RAM.

We already have a fix for the problem.

You can't make a prior version available, well actually you can, but it only works for someone with a device that has a version of iOS that the current version of the app cannot run on. If you had a device running iOS 6, you could download an older version. In contrast if this were Android you would already have a fix.
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TonyMountifield
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Re: iGigBook Version 2.65 Now Available For iPad

Post by TonyMountifield » Tue Jan 20, 2015 9:34 am

Phil Smith wrote: We assume low memory because we can reproduce the crash on an iPad 2 which has 512MB of RAM but not on an iPad 4 that has 1024MB of RAM.

We already have a fix for the problem.

You can't make a prior version available, well actually you can, but it only works for someone with a device that has a version of iOS that the current version of the app cannot run on. If you had a device running iOS 6, you could download an older version.
OK, thanks. Hoping that the issue that you fixed is the same one that I'm experiencing!

While looking around to see how much RAM my iPad has (which I couldn't find anywhere), I discovered the crash logs under Settings->General->About->Diagnostics & Usage->Diagnostic & Usage Data. I then discovered that they get synced to my PC with iTunes. So in case it helps you to tell whether my problem is the same as the one you found, I wanted to upload the latest one (I have many!) as an attachment. However, phpBB says "The extension xxx is not allowed" - I tried .crash, .txt, .log and no suffix. So I will have to include it inline as a separate post after this one.

Regards
Tony

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Phil Smith
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Re: iGigBook Version 2.65 Now Available For iPad

Post by Phil Smith » Tue Jan 20, 2015 10:16 am

Thanks but that output doesn't help us at all and we can pull that information from Apple.
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