App crashes?

iGigBook Sheet Music Manager iPad App
Post Reply
spinality
iGigBook User
Posts: 157
Joined: Tue May 24, 2011 6:27 pm

App crashes?

Post by spinality » Wed Jun 13, 2018 6:09 pm

I see a zombie thread below discussing app crashes, but I thought I'd post a fresh one. I have suddenly (last few days -- early June 2018) started having iGB crashes when working in both Set View and Set List Manager. (Of course, those are the elements I'm most likely to be using at any time anyway.) On occasion I've actually had to log back into iOS. One time, the set list I was working on suddenly lost all its separators. All the tunes were there in the correct order, but the little separators were all gone. I thought that might be a clue.

I'm installing iOS 11.4 on my iPad Pro, and checking that all the apps are up to date. My system is always pretty current.

I am hoping this is not a sign of a hardware problem, but that's my first thought. However, before going too far down the diagnostic rabbit-hole, I thought I'd ask if you have any suspicions of problems either in the current iGB or in recent iOS updates that might lead to unexpected crashes like these. Thanks for any info you might have. I'm expecting to hear "Nope, everybody else is running fine."

User avatar
Phil Smith
iGigBook Specialist
Posts: 2365
Joined: Tue Oct 19, 2010 8:00 pm

Re: App crashes?

Post by Phil Smith » Wed Jun 13, 2018 6:16 pm

You haven't given me anything to work with and you are the only one I've heard from with such a problem. As you know, repeatable steps allows one to fix a problem quickly(in most cases) whereas non-repeatable or no steps doesn't allow one to do much.
Are you happy with iGigBook?
Tell the world about it by leaving a rating or a review in the App or Google Play Store.
Got Questions? Click Here For The How To Section
iGigBook: The Go-To Gig Tool.

spinality
iGigBook User
Posts: 157
Joined: Tue May 24, 2011 6:27 pm

Re: App crashes?

Post by spinality » Wed Jun 13, 2018 7:41 pm

Phil Smith wrote:
Wed Jun 13, 2018 6:16 pm
You haven't given me anything to work with and you are the only one I've hear from with such a problem. As you know, repeatable steps allows one to fix a problem quickly(in most cases) whereas non-repeatable or no steps doesn't allow one to do much.
Great, thanks, that's exactly the feedback I was after. I thought there was a chance you might say "Yes the latest iOS has a compatibility issue etc. etc." in which case I could ascribe it to that.

Given that I'm not coming into the middle of a known problem, I'll start analyzing things. My guess is that it's a hardware problem since the whole system is sometimes restarting. If I get anything concrete I will of course pass it along.

Thanks again.

spinality
iGigBook User
Posts: 157
Joined: Tue May 24, 2011 6:27 pm

Re: App crashes?

Post by spinality » Tue Jun 19, 2018 7:12 pm

Just a follow up on this, in case any future readers find this thread. After upgrading to iOS 11.4, the problems stopped. Presumably either there was an actual OS bug, or the restart cleared out some condition that was creating instability. At any rate, nothing to do with iGigBook.

User avatar
Phil Smith
iGigBook Specialist
Posts: 2365
Joined: Tue Oct 19, 2010 8:00 pm

Re: App crashes?

Post by Phil Smith » Wed Jun 20, 2018 12:51 pm

spinality wrote:
Tue Jun 19, 2018 7:12 pm
Just a follow up on this, in case any future readers find this thread. After upgrading to iOS 11.4, the problems stopped. Presumably either there was an actual OS bug, or the restart cleared out some condition that was creating instability. At any rate, nothing to do with iGigBook.
Thanks for the update.
Are you happy with iGigBook?
Tell the world about it by leaving a rating or a review in the App or Google Play Store.
Got Questions? Click Here For The How To Section
iGigBook: The Go-To Gig Tool.

Post Reply

Who is online

Users browsing this forum: No registered users and 1 guest