android login problem

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hapibeli
iGigBook User
Posts: 2
Joined: Fri Jun 22, 2018 10:55 pm

android login problem

Post by hapibeli » Mon Jun 25, 2018 4:49 pm

Although I can login here, my android Samsung Tab S keeps rejecting my login as wrong password or user name/email address, but I do have everything correctly done.

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Phil Smith
iGigBook Specialist
Posts: 2409
Joined: Tue Oct 19, 2010 8:00 pm

Re: android login problem

Post by Phil Smith » Mon Jun 25, 2018 5:47 pm

hapibeli wrote:
Mon Jun 25, 2018 4:49 pm
Although I can login here, my android Samsung Tab S keeps rejecting my login as wrong password or user name/email address, but I do have everything correctly done.
If you used this forum software to reset your password you now have two passwords. One for this forum and one for the device and my.igigbook.com. Use the Lost Password feature at http://www.igigbook.com to retrieve your password for the app and my.igigbook.com.
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hapibeli
iGigBook User
Posts: 2
Joined: Fri Jun 22, 2018 10:55 pm

Re: android login problem

Post by hapibeli » Mon Jun 25, 2018 7:24 pm

Thank you. I did so, but the app tells me I still have an invalid username/email address or password.

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Phil Smith
iGigBook Specialist
Posts: 2409
Joined: Tue Oct 19, 2010 8:00 pm

Re: android login problem

Post by Phil Smith » Mon Jun 25, 2018 9:54 pm

hapibeli wrote:
Mon Jun 25, 2018 7:24 pm
Thank you. I did so, but the app tells me I still have an invalid username/email address or password.
You either aren't connected to the internet or you aren't correctly entering one of the pieces of information. I can log in with your credentials in the app without a problem.
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