New iOS 12 glitch on large iPad Pro

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Phil Smith
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Re: New iOS 12 glitch on large iPad Pro

Post by Phil Smith » Tue Oct 02, 2018 10:20 pm

The update is still waiting to be approved by Apple.
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walterwalls
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Re: New iOS 12 glitch on large iPad Pro

Post by walterwalls » Wed Oct 03, 2018 10:49 pm

Glad to see I wasn't going crazy. Just hit this problem. Of course right before some big gigs. Any update on approvals?

Much appreciated...……..Thank You!

shepdave
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Re: New iOS 12 glitch on large iPad Pro

Post by shepdave » Mon Oct 08, 2018 4:27 pm

I have the same problem on a regular sized iPad Air. I scanned the Standards Real book, combined the page files into one PDF, uploaded and set the offset. Most of the songs in the book run to two pages, but I only see a repeat of the first page of the song. It does, actually, make iGigBook (temporarily) unusable for me.

PS: I just checked a two-page song in a previously uploaded and working PDF file. (Digital Standards Songbook) This time I only see the SECOND page of the song repeated. In other words, there's no first page, but two second pages.

iPad Air
iOS 12.0
iGigBook 5.8.4

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Phil Smith
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Re: New iOS 12 glitch on large iPad Pro

Post by Phil Smith » Tue Oct 09, 2018 1:03 pm

We're still waiting for the update to be approved. The update has been rejected due to a claim of 3rd party content in the app which does not exist. Sorry for the delay but it's not something we have control over.
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spinality
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Re: New iOS 12 glitch on large iPad Pro

Post by spinality » Tue Oct 09, 2018 5:24 pm

Phil Smith wrote:
Tue Oct 09, 2018 1:03 pm
We're still waiting for the update to be approved. The update has been rejected due to a claim of 3rd party content in the app which does not exist. Sorry for the delay but it's not something we have control over.
What a nightmare. If the 3rd party objector can be identified and is a company we can boycott or otherwise complain to, please share the info. Sympathy. Like the others, this is a big problem for me onstage.

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Phil Smith
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Re: New iOS 12 glitch on large iPad Pro

Post by Phil Smith » Tue Oct 09, 2018 5:49 pm

spinality wrote:
Tue Oct 09, 2018 5:24 pm
Phil Smith wrote:
Tue Oct 09, 2018 1:03 pm
We're still waiting for the update to be approved. The update has been rejected due to a claim of 3rd party content in the app which does not exist. Sorry for the delay but it's not something we have control over.
What a nightmare. If the 3rd party objector can be identified and is a company we can boycott or otherwise complain to, please share the info. Sympathy. Like the others, this is a big problem for me onstage.
Apple hasn't been helpful here and we've submitted numerous appeals, expedite requests, etc and all we get back are form letter responses.
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Studio7
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Re: New iOS 12 glitch on large iPad Pro

Post by Studio7 » Fri Oct 12, 2018 2:55 pm

This is really crazy that we can't get an update. If it is not fixed quickly, i will have to look for another product - not blaming IGIGBOOK but this will now be the 6th gig with it not working properly.

ken

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Phil Smith
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Re: New iOS 12 glitch on large iPad Pro

Post by Phil Smith » Sun Oct 14, 2018 2:57 pm

Hello,

Thank you for your messages. It is taking longer than usual because we currently have a high volume of appeals to process, and we are only human. We will get to your appeal as soon as we can.

Thank you for your continued patience.

Best regards,
Ellie
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trilobytez
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Re: New iOS 12 glitch on large iPad Pro

Post by trilobytez » Tue Oct 16, 2018 2:42 pm

I too am dealing with the double image phenomenon. I am a keyboard player. It wreaked havoc with my gig last Friday as it will tomorrow since the problem seems to remain unsolved.

EWATWC
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Re: New iOS 12 glitch on large iPad Pro

Post by EWATWC » Tue Oct 16, 2018 4:44 pm

Adding my voice (and frustration) to this thread. It has been sometime since the ios12 release, any progress on clearing up the snag on the 12 in iPad Pro? I have a keyboard gig the 20th I need to use iGigBook!

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