File sharing options not accessible in iTunes

iGigBook Sheet Music Manager App for iPad and Android Tablets
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hejbol
iGigBook User
Posts: 5
Joined: Wed May 16, 2012 11:43 am

File sharing options not accessible in iTunes

Post by hejbol » Thu Sep 13, 2012 8:43 pm

I'm trying to upload files to my iPad in iTunes, but when I go into iTunes and select my ipad > apps > iGigBook, I cannot access the lower part of the screen where you transfer files to the iPad for use in iGigBook. No matter what I do, the lower part of the screen remains obscured by the graphic showing the "capacity" of my iPad. I can select iGigBook in the Apps control, but can't access the controls where you add/delete files.

I have reinstalled iGigBook multiple times and reinstalled iTunes to no avail. Is this an iTunes issue, or am I doing something really stupid?

This has happened before, but miraculously fixed itself. No such luck this time.

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Phil Smith
iGigBook Specialist
Posts: 2498
Joined: Tue Oct 19, 2010 8:00 pm

Re: File sharing options not accessible in iTunes

Post by Phil Smith » Fri Sep 14, 2012 12:02 am

This is something you will need to contact Apple support on, they would be in a better position to help you resolve this. I haven't seen an instance where you could not access the file sharing section of an app in itunes.
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hejbol
iGigBook User
Posts: 5
Joined: Wed May 16, 2012 11:43 am

Re: File sharing options not accessible in iTunes

Post by hejbol » Fri Sep 14, 2012 9:28 am

Thanks for the speedy reply. After beating my head against the wall for a few hours, I was getting ready to call Apple, and what do you know, I go to sync my iPad, and then the scroll bar appears and I can access that section of the screen. I'm not a tech newbie, I know that it wasn't there. But what the hell, just sync and move on.

Too lazy to call apple care now, and nothing's broken. If I ever get a solution to this I'll update this post.

Thanks for a GREAT product. I love it.

hejbol
iGigBook User
Posts: 5
Joined: Wed May 16, 2012 11:43 am

Re: File sharing options not accessible in iTunes

Post by hejbol » Thu Mar 21, 2013 12:07 pm

After experiencing intermittent issues w/ iTunes, I've given up using it for file management.

Now I just put the files on Dropbox and import them that way. Dropbox also has an app for the iPad.

Thought someone might find this helpful.

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