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How to resolve update issues

Posted: Tue Dec 13, 2011 10:44 am
by SiteAdmin
Sometimes the update process may not work as expected causing iGigBook to close immediately after starting. The follow steps have proven to help resolve problems with updates:


1. Back up your iGigBook Documents Folder to your computer using the iTunes "Save to..." option.
http://support.apple.com/kb/ht4094

2. Uninstall iGigBook.
http://support.apple.com/kb/TS1702 (see item 6)

3. Reinstall iGigBook, launch it and then completely exit out of it.

4. Restore the files you backed up in step 1 with the exception of AppState.plist to your iGigBook Documents Folder.
http://support.apple.com/kb/TS1702

5. If you left a negative review in the App Store because of this issue, update it to reflect that you have had your issues resolved.


Troubleshooting applications purchased from the App Store

http://support.apple.com/kb/ts1702