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iGigBook Mobile: Can't view Chord Charts

Posted: Wed Dec 31, 2014 10:55 am
by Dave Daddario
Greetings: I have iGigBook on my ipad mini-works great.
Just bought the iPhone 6plus & purchased iGigBook mobile for the new iphone.
Just finally managed to load some PDF real books.
Can't see the chord charts, but do see the titles. Pages are blank.
Help!
Thanks & HNY!

Re: iGigBook Mobile: Can't view Chord Charts

Posted: Wed Dec 31, 2014 11:32 am
by Phil Smith
Try pulling the indexes down again on the iPhone, you should be able to access them.

Re: iGigBook Mobile: Can't view Chord Charts

Posted: Wed Dec 31, 2014 11:56 am
by Dave Daddario
What do you mean-pulling the indexes down?
Only the Tansposing Chord charts aren't working.

Re: iGigBook Mobile: Can't view Chord Charts

Posted: Wed Dec 31, 2014 1:03 pm
by Phil Smith
You have to refresh that list because "Free Jazz Chord Charts - Transpose" an In App purchase, isn't compatible with iGigBook Mobile.

Re: iGigBook Mobile: Can't view Chord Charts

Posted: Wed Dec 31, 2014 1:18 pm
by Dave Daddario
The titles are all there-blank screens when you select them.
They work on my iPad, not on my new iPhone 6 Plus.
Am I doing something wrong, or will they never work for the iPhone?
Thanks

Re: iGigBook Mobile: Can't view Chord Charts

Posted: Wed Dec 31, 2014 1:51 pm
by Phil Smith
On the iPhone, press the sync button at the top right to pull down a fresh set of indexes to the device. You only need to do this once. Let me know if it makes a difference.

Re: iGigBook Mobile: Can't view Chord Charts

Posted: Wed Dec 31, 2014 2:01 pm
by Dave Daddario
No difference with the sync button, & doesn't let me sync more than once!
Very frustrating.

Re: iGigBook Mobile: Can't view Chord Charts

Posted: Wed Dec 31, 2014 3:27 pm
by Phil Smith
Dave Daddario wrote:No difference with the sync button, & doesn't let me sync more than once!
Very frustrating.
You should be able to sync now, in the future contact us earlier if something isn't working that you think will be fixed by syncing with the server because often this is not the case.

If you still experience the same problem, you may need to delete the file jazz1200p1.pdf from your iPhone, it may be corrupted.

Re: iGigBook Mobile: Can't view Chord Charts

Posted: Thu Jan 01, 2015 7:56 am
by Dave Daddario
Yes!
Finally have the Chord Charts!
Thanks & HNY!

Re: iGigBook Mobile: Can't view Chord Charts

Posted: Thu Jan 15, 2015 7:52 pm
by swissnick
HELP!
Jazz Chords Chart
The titles are all there-blank screens when you select them.
They work on my iPad, not on my iPhone 5?