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Maximum Syncs Problem

Posted: Mon Mar 25, 2019 8:15 pm
by Alicia
Hi - I am running up against the "maximum syncs" issue. From what I understand you are allowed 10 syncs a day but I get that message with only 2. What would be causing that and how can I fix it?

Re: Maximum Syncs Problem

Posted: Mon Mar 25, 2019 8:22 pm
by Phil Smith
Alicia wrote:
Mon Mar 25, 2019 8:15 pm
Hi - I am running up against the "maximum syncs" issue. From what I understand you are allowed 10 syncs a day but I get that message with only 2. What would be causing that and how can I fix it?
You are currently limited to 2 syncs a day and what you need to do is take care of all of your activating and deactivating of indexes and finalize with a single sync. Initially the server allows 10 syncs in a day which is way more than one needs but once you meet that limit your limited to 2 per day.

Re: Maximum Syncs Problem

Posted: Mon Mar 25, 2019 8:37 pm
by Alicia
Do you mean that if that ever happened years ago, then forever you only have 2 syncs a day? It has been literally years - I can't remember having synced 10 times, but if I did it was when I first got the app 5 years ago. I haven't synced it at all in months.

Re: Maximum Syncs Problem

Posted: Mon Mar 25, 2019 8:43 pm
by Phil Smith
Alicia wrote:
Mon Mar 25, 2019 8:37 pm
Do you mean that if that ever happened years ago, then forever you only have 2 syncs a day? It has been literally years - I can't remember having synced 10 times, but if I did it was when I first got the app 5 years ago. I haven't synced it at all in months.
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Re: Maximum Syncs Problem

Posted: Tue Mar 26, 2019 2:21 pm
by Alicia
Thank you! I appreciate it.

Re: Maximum Syncs Problem

Posted: Tue Mar 26, 2019 2:29 pm
by Alicia
I've sent a help request via the app. Since I use both the iPhone and the iPad app, do they both count towards the sync limit? I can't sync them both at the same time. Thanks!

Re: Maximum Syncs Problem

Posted: Tue Mar 26, 2019 4:51 pm
by Phil Smith
Alicia wrote:
Tue Mar 26, 2019 2:29 pm
I've sent a help request via the app. Since I use both the iPhone and the iPad app, do they both count towards the sync limit? I can't sync them both at the same time. Thanks!
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