Page 2 of 2

Re: PDFs not showing up in My Scores on Android

Posted: Mon Dec 14, 2020 9:16 pm
by George Alfs
My Scores is blank. No matter how I try, whether rescanning the igigbook folder or manually selecting or searching for a pdf (i tried to select pdfs from internal memory, SIM card, and Google Drive, all in respective igigbook folders), nothing appears in My Scores.

Re: PDFs not showing up in My Scores on Android

Posted: Mon Dec 14, 2020 9:30 pm
by Phil Smith
George Alfs wrote:
Mon Dec 14, 2020 9:16 pm
My Scores is blank. No matter how I try, whether rescanning the igigbook folder or manually selecting or searching for a pdf (i tried to select pdfs from internal memory, SIM card, and Google Drive, all in respective igigbook folders), nothing appears in My Scores.
What you're describing is highly irregular. Are you sure you have an "igigbook" folder in internal storage? Is it possible it's misspelled?

Re: PDFs not showing up in My Scores on Android

Posted: Mon Dec 14, 2020 10:25 pm
by George Alfs
Hopefully you can see this screen shot of my internal storage.

https://photos.app.goo.gl/KTd55Zx3LQH64dUv5

Re: PDFs not showing up in My Scores on Android

Posted: Tue Dec 15, 2020 11:07 am
by Phil Smith
George Alfs wrote:
Mon Dec 14, 2020 10:25 pm
Hopefully you can see this screen shot of my internal storage.

https://photos.app.goo.gl/KTd55Zx3LQH64dUv5
Send us a link via email to one of the smallest PDF files you have in this folder.

Re: PDFs not showing up in My Scores on Android

Posted: Tue Dec 15, 2020 12:15 pm
by George Alfs
Sent you an email with a screenshot that shows you the path.

/internal storage/igigbook/file basically. Let me know what else you need.

Re: PDFs not showing up in My Scores on Android

Posted: Tue Dec 15, 2020 1:05 pm
by George Alfs
Also sent link via Samsung Cloud. Thank you.