Maximum Syncs Problem

[Alicia]

Hi - I am running up against the "maximum syncs" issue. From what I understand you are allowed 10 syncs a day but I get that message with only 2. What would be causing that and how can I fix it?

[Phil Smith]

Hi - I am running up against the "maximum syncs" issue. From what I understand you are allowed 10 syncs a day but I get that message with only 2. What would be causing that and how can I fix it?

You are currently limited to 2 syncs a day and what you need to do is take care of all of your activating and deactivating of indexes and finalize with a single sync. Initially the server allows 10 syncs in a day which is way more than one needs but once you meet that limit your limited to 2 per day.

[Alicia]

Do you mean that if that ever happened years ago, then forever you only have 2 syncs a day? It has been literally years - I can't remember having synced 10 times, but if I did it was when I first got the app 5 years ago. I haven't synced it at all in months.

[Phil Smith]

Do you mean that if that ever happened years ago, then forever you only have 2 syncs a day? It has been literally years - I can't remember having synced 10 times, but if I did it was when I first got the app 5 years ago. I haven't synced it at all in months.

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[Alicia]

Thank you! I appreciate it.

[Alicia]

I've sent a help request via the app. Since I use both the iPhone and the iPad app, do they both count towards the sync limit? I can't sync them both at the same time. Thanks!

[Phil Smith]

I've sent a help request via the app. Since I use both the iPhone and the iPad app, do they both count towards the sync limit? I can't sync them both at the same time. Thanks!

Answered via email.