IGigBook turns pages blank

iGigBook Sheet Music Manager App for iPad and Android Tablets
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Jeroen317
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IGigBook turns pages blank

Post by Jeroen317 »

I own a copy of "50 Essential Bebop Heads Arranged for Guitar" pdf. When add it to IGigBook 8 only the front page (a picture) is shown. The rest of the pdf is completely blank, but the SAME pdf shows perfectly fine in quickview (or anywhere else for that matter) from within the app folder on my iPad. Any ideas what the problem is?
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Phil Smith
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Re: IGigBook turns pages blank

Post by Phil Smith »

Jeroen317 wrote: Thu Feb 02, 2023 3:55 pm I own a copy of "50 Essential Bebop Heads Arranged for Guitar" pdf. When add it to IGigBook 8 only the front page (a picture) is shown. The rest of the pdf is completely blank, but the SAME pdf shows perfectly fine in quickview (or anywhere else for that matter) from within the app folder on my iPad. Any ideas what the problem is?
Send it to us so that we can take a look.
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Jeroen317
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Re: IGigBook turns pages blank

Post by Jeroen317 »

How to send you a pdf? I can't PM you, and if I could, I can't add an attachment.
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Phil Smith
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Re: IGigBook turns pages blank

Post by Phil Smith »

Jeroen317 wrote: Mon Feb 13, 2023 5:52 am How to send you a pdf? I can't PM you, and if I could, I can't add an attachment.
Send the PDF or a link via email. Don't know what our email address is? Select the first item in the Book List View and then select "*Need To Contact Us?"
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Jeroen317
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Re: IGigBook turns pages blank

Post by Jeroen317 »

Phil Smith wrote: Mon Feb 13, 2023 8:47 pm
Jeroen317 wrote: Mon Feb 13, 2023 5:52 am How to send you a pdf? I can't PM you, and if I could, I can't add an attachment.
Send the PDF or a link via email. Don't know what our email address is? Select the first item in the Book List View and then select "*Need To Contact Us?"
Good old email... just sent the pdf. Thanks for helping me out and good luck with the quest :D
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Phil Smith
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Re: IGigBook turns pages blank

Post by Phil Smith »

Jeroen317 wrote: Sun Feb 19, 2023 2:22 pm
Phil Smith wrote: Mon Feb 13, 2023 8:47 pm
Jeroen317 wrote: Mon Feb 13, 2023 5:52 am How to send you a pdf? I can't PM you, and if I could, I can't add an attachment.
Send the PDF or a link via email. Don't know what our email address is? Select the first item in the Book List View and then select "*Need To Contact Us?"
Good old email... just sent the pdf. Thanks for helping me out and good luck with the quest :D
We got it and are experiencing the same problem.
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Phil Smith
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Re: IGigBook turns pages blank

Post by Phil Smith »

After more investigation we have found that there is a problem displaying the pages from this PDF using iPads running iOS 14 - 16 but no problem viewing the pages on iPads running iOS 12. We're still investigating to see if there is something we can do of if there is a bug in the later iOS versions that hasn't been resolved.
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Jeroen317
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Joined: Sat Dec 01, 2012 6:39 pm

Re: IGigBook turns pages blank

Post by Jeroen317 »

Ok, we all wait patiently. :roll: 8-) . Thanks for the support anyhow. Just guessing: would it be possible to export the file in a different pdf format - ( I tried to no avail)? Maybe ios just dropped support for some type of pdf along the way?...
jnugent6877
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Re: IGigBook turns pages blank

Post by jnugent6877 »

I am having the same problem on a new IPad. I have a PDF of all my tunes, properly indexed, etc. This PDF works fine on an older IPad (V12.5.7) but on my brand new IPad (V17.4) I have 8 pages in a 370 page book appear blank or only partially visible (e.g., 3 of the 8 have the top and bottom or right side missing).

On another IPad (V 16.75), there is one page that doesn't display properly, coincidentally (probably not) one of the same pages that displays improperly on my new IPad.

I have reloaded the PDF several times to no avail. I love the program but I need a fix for this.
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Phil Smith
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Re: IGigBook turns pages blank

Post by Phil Smith »

jnugent6877 wrote: Wed Mar 20, 2024 11:38 am I am having the same problem on a new IPad. I have a PDF of all my tunes, properly indexed, etc. This PDF works fine on an older IPad (V12.5.7) but on my brand new IPad (V17.4) I have 8 pages in a 370 page book appear blank or only partially visible (e.g., 3 of the 8 have the top and bottom or right side missing).

On another IPad (V 16.75), there is one page that doesn't display properly, coincidentally (probably not) one of the same pages that displays improperly on my new IPad.

I have reloaded the PDF several times to no avail. I love the program but I need a fix for this.
Try using something like Acrobat to save your PDF as an earlier version of Acrobat, like Acrobat 6 version 1.5. If you want to post about this further, create a new topic.
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