trouble after updating - RESOLVED

[waytobluemusic]

I recently updated to the current version of iGigbook and now it won't open on my ipad. I've tried turning it off, powering it back on, and it keeps shutting down immediately when I try to open it. I have a lot of charts I've uploaded and really don't want to lose them all. Any suggestions?

Victor in Oregon

[Phil Smith]

What you can try is the following:

Run the app which will not open.

Double tap the home key to reveal the apps suspended.

Select iGigBook to see if the app will load.

[Guest]

Tried double tapping the home key, clearing everything, opening igigbook and it still crashes. I tried resetting the settings on the ipad and it still won't open. I rebooted...nothing.

[Phil Smith]

Tried double tapping the home key, clearing everything, opening igigbook and it still crashes. I tried resetting the settings on the ipad and it still won't open. I rebooted...nothing.

I was suggesting you clear everything but iGigBook when double tapping the home key and then selecting iGigBook from that screen. Also what version of IOS and what model iPad are you using?

[Guest]

Tried that and same thing. I also backed up everything, deleted the app, re-installed it, then restored w/the backup and it still does the asme thing. Ipad 2, IOS 7.1.2

[Phil Smith]

What happens when you uninstall the app, reinstall it and then run it without restoring the data?

[Guest]

I did that and it stays open...however, in iTunes, I put all the data back in (after saving it in a folder on the desktop of my macbook) and when I open the app on the iPad, practically nothing is showing up in scores. One of the sets shows up under view set list, and actually contains a lot of the songs from the scores I uploaded previously, however the actual scores themselves are not there. I may have to go back through and manually upload each one by emailing them individually. But at least it seems to work again in general.

[Phil Smith]

You have to refresh the My Scores view if you added PDFs to it. You may also need to log in as well and sync with the iGigBook server to pull down your set of indexes.

[Guest]

Everything's showing up now. Thanks for the support/tips!